Shipping policy

Last Updated: June 11, 2026

Thank you for shopping with PranaviLuxe (a brand of MaaleSys).

Legal entity: MaaleSys
GST Number: 29BBBPJ2564F2ZQ
Registered address: 61, Ground Floor, Ramayya Layout,Channasandra main road, Kalkere, Bengaluru – 560043, Karnataka, India

We are happy to inform you that all our products are shipped from within India, ensuring faster delivery and no unexpected import duties for our domestic customers.

Please read this policy carefully to understand our shipping process.

1. Order Processing Time

Processing: This is the time it takes for us to prepare your order for dispatch.

Standard Time: All orders are processed and handed over to our shipping partner within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment confirmation.

Pre-Orders/Special Items: If an item is temporarily out of stock but available for order, the processing time will be clearly stated on the product page. We will also notify you via email with an updated timeline.

2. Domestic Shipping (Within India)

We ship across India using trusted courier partners like Delhivery, Ecom Express, Shiprocket, India Post, etc.

Delivery Estimates:

Location	Delivery Time
Metro & Major Cities	3 to 7 business days
Tier 2/3 Cities & Towns	5 to 10 business days
Remote Areas (North-East, Jammu & Kashmir, etc.)	7 to 15 business days

Important Note: All delivery timelines are estimates and not guaranteed. Delays may occasionally occur due to logistics, weather, or regional circumstances beyond our control.

4. Shipping Costs

Domestic (India):
We normally offer Free Shipping on all orders. However, in some cases, shipping charges may apply based on your PIN code and the weight/dimensions of your order — these will be calculated automatically at checkout.

Free Shipping:
Free Shipping is our standard practice for most orders. Please check our website banner or promotions page for any ongoing offers or exceptions.

You will see the exact shipping charge (if any) before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

Tracking information usually becomes active on the courier's website within 24 hours of dispatch.

You can also view your order status and tracking details by logging into your account on our store.

6. Shipping Address & Corrections

Please ensure your shipping address is complete and accurate at the time of checkout. Include landmarks if necessary.

If you need to correct your address after placing the order but before it is shipped, please contact us immediately at care@pranaviluxe.com with your order number.

We cannot modify the address once the order has been dispatched. If a package is returned due to an incorrect address, you will be responsible for the reshipping cost.

7. Failed Deliveries & Unclaimed Packages

A delivery may fail due to:

Incorrect/Incomplete address
Recipient not available at the address after multiple attempts
Recipient refusing to accept the package

In such cases:

The courier partner will typically attempt delivery 2-3 times
The package will be returned to our fulfillment center
We will contact you to arrange a re-shipment

Re-shipping charges will apply. If you do not wish to pay for re-shipment, a refund will be issued for the product cost only (original shipping charges are non-refundable).

8. Lost or Damaged Packages

Scenario	Our Policy
Lost in Transit	If your tracking shows no movement for more than 7 days past the estimated delivery date, please contact us. We will initiate a tracer with the courier company. If the package is confirmed lost, we will either reship the item at no cost or issue a full refund.
Damaged on Delivery	If you receive a visibly damaged package, please refuse acceptance and notify the delivery agent immediately. Take a photo if possible. Then, contact us within 24 hours with your order number and the photo. We will arrange a replacement.
"Delivered" but Not Received	If the tracking status shows "Delivered" but you have not received the parcel: (1) Check with neighbours, security, or family members; (2) Contact your local post office or courier branch; (3) If you still cannot locate it, contact us within 48 hours of the "Delivered" status. We will work with the courier to investigate.

9. Returns & Exchanges (Shipping Related)

Please refer to our detailed Return & Exchanges Policy for the complete process.

Return Reason	Who pays return shipping?	Original shipping refundable?
Our error (wrong/defective item)	MaaleSys (pre-paid label provided)	Yes
Customer change of mind	Customer	No
Wrong size ordered	Customer	No

The original shipping charge paid at the time of purchase is non-refundable, unless the return is a result of our mistake.

Return Address:

MaaleSys (Attn: Returns)
61, Ground Floor, Ramayya Layout,Channasandra main road, Kalkere
Bengaluru – 560043
Karnataka, INDIA

10. Contact Us

For any questions regarding your order's shipping status, please contact our customer support team:

Method	Details
Email	`care@pranaviluxe.com`
WhatsApp	`+91-9482446559`
Contact Form	Available on our website. Link here
Business Hours	Monday – Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)