Refund policy

Returns & Exchanges

Last Updated: 04 July 2026

1. Introduction

Thank you for shopping at PranaviLuxe (a brand of MaaleSys). We want you to love your jewelry. If you're not completely satisfied, we're here to help.

This Return & Exchange Policy applies to all customers shopping on pranaviluxe.com within India.

Legal entity: MaaleSys
Registered address: 61, Ground Floor, Ramayya Layout, Channasandra Main Road, Kalkere, Bengaluru – 560043, Karnataka, India

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

Condition	Requirement
Product condition	Original, unused, undamaged condition
Return window	Within 7 days of receiving the product
Packaging	Original packaging with all tags, labels, and accessories intact
Proof of purchase	Order number or invoice required

3. Returns & Exchanges – What You Can Do

We offer both returns and exchanges to make sure you're completely happy with your purchase.

Option	What Happens
Return for Refund	Return the item and get your money back (product price only).
Exchange	Return the item and receive a different product of equal or lesser value.

Exchange process:

Return the original product (follow return process below).
Let us know which product you'd like instead (same price or pay the difference).
We will ship your exchange item within 3-5 business days after receiving the return.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

Products damaged due to misuse, negligence, or normal wear and tear
Items that are personalized, customized, or made-to-order
Intimate or sanitary goods (earrings for pierced ears) – unless defective
Products not in their original condition
Items returned after the 7-day window

5. Return Process

To initiate a return or exchange, follow these steps:

Step 1 – Contact Us
Email us at care@pranaviluxe.com within 7 days of delivery. Provide:

Order number
Product name
Reason for return/exchange
Photos (if damaged or defective) and Return Link: Link

Step 2 – Return Authorization
Once your request is approved, we will provide a Return Authorization Number (RAN) and return instructions.

Step 3 – Ship the Product
Send the product to our return address:

MaaleSys (Attn: Returns – RAN [Your Number])
61, Ground Floor, Ramayya Layout, Channasandra Main Road, Kalkere
Bengaluru – 560043
Karnataka, INDIA

Return shipping cost:

Customer responsibility – unless the return is due to a defective or wrong item sent by us
We recommend using a trackable shipping method. PranaviLuxe is not responsible for lost returns.

Step 4 – Inspection & Processing
After receiving and inspecting the returned product (typically 3-5 business days), we will notify you of approval or rejection.

For returns: Refund processed within 7-10 business days.
For exchanges: Exchange item shipped within 3-5 business days after inspection.

6. Refunds

Scenario	Refund Amount	Who pays return shipping?
Customer changed mind	Product price only	Customer
Defective or wrong item	Full refund (product + original shipping)	MaaleSys
Item damaged in transit	Full refund or exchange	MaaleSys

Important notes:

Original shipping charges are non-refundable unless the return is due to our error.
Refunds will be issued to the original payment method within 7-10 business days after inspection.
Depending on your bank, it may take an additional 3-7 business days to reflect in your account.

7. Cancellations

Order status	Cancellation policy
Order not yet shipped	✅ Cancel anytime – full refund
Order already shipped	❌ Cannot cancel – initiate return/exchange after delivery

To request cancellation, email care@pranaviluxe.com with your order number.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Action	Requirement
Contact us within	48 hours of delivery
Evidence required	Photos or video of product and packaging
Resolution	Replacement OR full refund (including shipping)
Return shipping	Paid by MaaleSys

9. Late or Missing Refunds

If you haven't received your refund within the specified time:

Check your bank account again
Contact your bank or payment provider (processing times vary)
If the issue persists after 15 business days, contact us at care@pranaviluxe.com with your order number and refund approval confirmation

10. Contact Us

For any questions about this policy or to initiate a return or exchange:

Method	Details
Email	`care@pranaviluxe.com`
WhatsApp	`+91-9482446559`
Business hours	Monday–Saturday, 10:00 AM – 6:00 PM IST
Response time	Within 24 hours