FAQ's

Orders & Payments
1. How do I place an order? +
Browse your favorite pieces, add them to cart, and proceed to secure checkout. You’ll receive an order confirmation email immediately after payment.
2. What payment methods do you accept? +
We accept major debit/credit cards, UPI, net banking, and secure online payment gateways.
3. Can I cancel or modify my order? +
Orders can only be modified or cancelled within a short time after placing them. Contact our support team immediately for assistance.
Shipping & Delivery
4. How long does delivery take? +
Orders are typically delivered within 3–7 business days depending on your location.
5. Do you offer free shipping? +
We may offer free shipping during promotional periods. Please check our Shipping Policy for current details.
6. How can I track my order? +
Once your order is shipped, you will receive a tracking link via email or SMS.
Returns & Exchanges
7. What is your return policy? +
We accept returns within the eligible return window mentioned in our Returns Policy page.
8. How do I request a return? +
Contact our support team with your order number and reason for return. Our team will guide you through the process.
9. Are there any items not eligible for return? +
Certain items such as clearance products or customized jewellery may not be eligible. Please review our Returns Policy for details.
Product Information
10. What materials are used in your jewellery? +
Our jewellery is crafted using high-quality alloys and premium finishing techniques to ensure durability and shine.
11. Will the jewellery tarnish? +
With proper care, our jewellery maintains its shine for a long time. Avoid exposure to water, perfumes, and chemicals.
12. Is your jewellery suitable for daily wear? +
Yes. Many of our designs are created specifically for everyday elegance and comfort.
Support
13. How can I contact customer support? +
You can reach us via our Contact Us page or official WhatsApp support.
14. Do you offer bulk or gift orders? +
Yes. For bulk or gifting inquiries, please contact our support team directly.