Contact information

Trade name: Maalesys

Phone number: 9591103881

Email: care@pranaviluxe.com

Physical address: 61,channsandra main road, ramayya layout, kalkere, ground floor, 560032 bengaluru KA, India

 

1. Customer Support Email

For order inquiries, pre-sale questions, complaints, or general support:

  • Email: care@pranaviluxe.com

  • Response Time: We strive to respond to all emails within 24–48 business hours (Monday–Saturday, excluding public holidays).

2. WhatsApp Business

For quick queries and order assistance (optional but recommended for Indian customers):

  • WhatsApp Number: +91 9591103881

  • Business Hours: 10:00 AM – 7:00 PM IST, Monday – Saturday

  • Please note: We do not accept orders or payments via WhatsApp. All transactions must be completed securely through our Shopify website.

3. Contact Form

For non-urgent inquiries, you can fill out our online form:

  • Contact Form Link: Contact Page

What to Include When You Contact Us

To help us assist you faster, please always provide:

  • Your Order Number (for order-related issues)

  • Your Full Name

  • Relevant product details or screenshots (if applicable)

  • A clear description of your query or concern

Operating Hours

  • Customer Support: Monday – Saturday, 10:00 AM – 7:00 PM IST

  • Closed on: Sundays and Public Holidays

Emails received outside business hours will be addressed on the next business day.

Frequently Asked Questions (FAQ)

Before contacting us, you might find an instant answer in our [FAQ Section]. We cover common questions about:

  • Order tracking

  • Returns & refunds

  • Payment methods