Contact information

Last Updated: June 11, 2026

Business Identity

PranaviLuxe is a brand of MaaleSys GST: 29BBBPJ2564F2ZQ

Trade name: MaaleSys

Registered Physical Address:


MaaleSys
61, Ground Floor, Ramayya Layout,Channasandra main road, Kalkere
Bengaluru – 560043
Karnataka, India

1. Customer Support Email

For order inquiries, pre-sale questions, complaints, or general support:



Field Details
Email care@pranaviluxe.com
Response Time Within 24–48 business hours (Monday–Saturday, excluding public holidays)

2. Phone / WhatsApp Support

For quick queries and order assistance:



Field Details
WhatsApp / Phone +91-9482446559
Business Hours Monday – Saturday, 10:00 AM – 6:00 PM IST
Note We do not accept orders or payments via WhatsApp. All transactions must be completed securely through our website.

3. Contact Form

For non-urgent inquiries, please use the contact form on our website.

Link: Contact Page


What to Include When You Contact Us

To help us assist you faster, please always provide:

  • Your Order Number (for order-related issues)

  • Your Full Name

  • Relevant product details or screenshots (if applicable)

  • A clear description of your query or concern


Operating Hours



Days Hours
Monday – Saturday 10:00 AM – 6:00 PM IST
Sunday Closed
Public Holidays Closed

Emails received outside business hours will be addressed on the next business day.


Frequently Asked Questions (FAQ)

Before contacting us, you might find an instant answer in our FAQ section. We cover common questions about:

  • Order tracking

  • Returns & refunds

  • Payment methods

  • Shipping policy

Link: FAQ Page 


Our Policies

For complete details, please review our:


PranaviLuxe – A brand of MaaleSys
Where everyday elegance begins